FAQ

How long is shipping?

Shipping can take 1-4 weeks to the US (after processing) and 2-6 weeks for international orders. Tracking information is available after 3-7 days of purchasing the product, and it should be sent straight to your email. If you don't receive an email, contact us!

I only received 1 tracking number and I placed multiple orders, what's going on?

We will often times include several orders into one package so it's all under 1 tracking number.

I placed multiple orders but only received 1, what's going on?

Some products will come from different warehouses. Some can arrive sooner than others. 

What is your refund policy?

 

Please view our refund policy below.

Refund Policy

What happens if I receive my item(s) damaged or I am not satisfied?

We offer a money back guarantee! If your purchased item(s) happens to arrive damaged or you're not satisfied, you can return it within 30 days of it's arrival for a full refund.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in your country's currency, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

How do I contact you in regards to my purchase or a product?

You can email us! support@staulino.com