Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since the delivery of your order, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We don't provide refunds due to shipping times.

Do not return your product back to the address it came from. We have a designated Returns Center.

Shipping

You will be responsible for paying for your own shipping costs for returning your item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Your refund will be processed and automatically applied to your credit card or original method of payment, within 3-5 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@staulino.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, store credit will be sent to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.


If you'd like to cancel your order, please do so within 24 hours of placing it. Orders cannot be cancelled 24 hours after placing them.
 

Please be sure to review full policy before processing a return.

To process a return, please visit the Returns Center below.

Returns Center